Contact and support

Protopia has a slightly roomy fit, and its soft, flexible upper naturally adapts to the shape of your foot over time. In general, we recommend choosing one size smaller than usual. However, to find the ideal fit, we recommend consulting our Size Guide and measuring your feet before placing your order.

We currently ship to all European Union countries via FedEx Standard. Estimated delivery times are 1–2 business days in Italy and 2–5 business days in other EU countries, from the date of dispatch.

Shipping costs are €10 in Italy and €15 in other EU countries. Shipping is free for orders of at least €500.

Orders placed by 12:00 noon (Italian time) on a business day are prepared for dispatch the same day, whenever possible.

Once your order has shipped, you will receive an email with the FedEx tracking code, which will allow you to track the delivery online.

You can also track your order even if you checked out as a guest, without creating an Olyene account.

Yes. You can request an exchange for a different size within 14 days of receiving your order, subject to availability.

The first size exchange is completely free: Olyene covers both the return and shipping costs for the new size. For any subsequent exchanges of the same product, you will be responsible for the shipping costs.

The sneakers must have been tried on only as you would in a shoe store, preferably at home and on clean, protected surfaces. Please visit the Returns and Refunds page for full instructions.

Yes. You have 14 days from delivery to request a return, without having to provide any reason. You will then have another 14 days to return the sneakers.

Olyene refunds the price of the product and the initial standard shipping costs. Return shipping costs are at your expense.

The refund will be issued using the same payment method used for the purchase, within 14 days of notification of withdrawal. We may withhold the refund until we receive the product or proof of its shipment.

The sneakers must have been tried on as you would in a normal shoe store. Any signs of wear or damage not consistent with normal trying on may result in a reduced refund.

For more information, please visit the Returns and Refunds page.

We accept Visa, Mastercard, Maestro, American Express, and UnionPay credit and debit cards, as well as Apple Pay, Google Pay, and PayPal.

All prices are shown in euros (€), including VAT. The available payment methods are displayed at checkout before you complete your purchase.