Shipping & Delivery

Every Olyene order is carefully prepared and entrusted to FedEx for delivery. Here you can find information about delivery destinations, charges, estimated times and assistance if you experience any shipping difficulties.

Where we ship

We currently accept orders for delivery exclusively to European Union member states, including Italy. Direct delivery to countries outside the EU is not available.

Order preparation and delivery times

Orders placed before 12:00 noon (Italian time) on a working day are, where possible, prepared for dispatch on the same day. Orders received after this time, on weekends or on public holidays are prepared from the following working day.

From the time the order is handed over to the courier, estimated delivery times are: Italy, 1–2 working days; other EU member states, 2–5 working days. These are estimates, not guaranteed delivery times: actual delivery may depend on the destination, the courier’s operations and exceptional circumstances.

Except in cases of force majeure, delivery takes place within 30 days of conclusion of the contract. If this deadline is not met, you may ask us to deliver within an appropriate additional period. If delivery is still not completed within that period, you may terminate the contract and receive a refund of the amounts paid. In the event of force majeure, we will inform you without delay and make every reasonable effort to complete delivery. If the event continues for more than 30 days, either you or Olyene may withdraw from the contract, with a refund issued without undue delay.

Shipping charges

Standard shipping costs €10 for deliveries in Italy and €15 for deliveries to other EU member states on orders below €500, including VAT. Shipping is free for orders of €500 or more, including VAT. The applicable shipping charge is always shown in the order summary before you confirm your purchase.

Courier and tracking

We use the standard FedEx delivery service. When your order is dispatched, you will receive an email containing a FedEx tracking number so you can follow its progress. You can track your shipment even if you checked out as a guest without creating an Olyene account.

We recommend providing a valid mobile phone number when placing your order to facilitate any necessary communication from the courier. The ability to change delivery instructions or the address after dispatch depends on the shipment status and destination country and, where available, must be requested directly from FedEx.

Orders containing multiple items

Olyene may split an order into multiple shipments at no additional cost to you. In this case, you may receive more than one tracking number for the same order.

If you are not available for delivery

If delivery cannot be completed because the recipient is absent or cannot be reached, FedEx will make the delivery attempts and apply the holding periods provided for in its conditions of carriage. The holding period is normally between 5 and 14 days but may vary depending on the destination and applicable conditions. If delivery is unsuccessful, the parcel may be returned to Olyene.

Parcels returned to sender

If a parcel is returned to Olyene because delivery could not be completed due to the recipient’s absence or unavailability, we will refund the price of the items after checking their condition, but not the original shipping charge. To receive the products again, you will need to place a new order and pay the applicable shipping charges, if any.

When your parcel arrives

On delivery, please check that the package is intact, shows no signs of tampering and contains all the items ordered. If you notice a problem, we invite you to refuse the parcel or accept it with a written reservation on the delivery document, and promptly inform Customer Service. These instructions do not in any way limit your rights under the statutory legal guarantee.

The risk of loss or damage not attributable to Olyene passes to the customer when the customer, or a third party designated by them other than the carrier, takes physical possession of the products.

VAT and customer support

Prices on the website are expressed in euros and include VAT. If your tracking information is not updating, your parcel is delayed, it is marked as delivered but you have not received it, or you encounter any issue with the items, contact Customer Service at [email protected], quoting your order number and the email address used for your purchase.

Revised in accordance with General Terms of Sale V.1.01 (04/11/2026)